Manage your notifications#

Mattermost notifies you of new activity you’re directly involved in. How you’re notified depends on what Mattermost client you’re using, the type of Mattermost activity you’re being notified about, and how you prefer to be notified.

Mattermost Academy Learn about notifications

Missing notifications? Visit our troubleshoot notifications documentation for guidance on ensuring notification delivery.

You’re in control#

You are in control of how, when, and where you’re notified of activity that matters to you based on how you prefer to work and collaborate. To access notification preferences:

In a web browser or the desktop app, select the Settings icon located in the top right corner of the screen to manage your notification preferences.
On mobile, tap your profile picture, then tap Settings > Notifications.

See the Default notifications table below for details on customizing your notification experience based on your preferred Mattermost client.

Tip

From Mattermost v9.8, your desktop and mobile notification preferences have been combined together under Notifications. If you’re using an older Mattermost release and older Mattermost clients, you’ll find separate preferences for desktop and mobile.

Default notifications#

Mattermost notifies you of new activity, including unread activity, direct and group messages, and @mentions, keywords you’re actively watching, thread replies, and unread activity in specific channels.

The table below lists the types of notifications you can expect to see and hear in Mattermost. Select your preferred Mattermost clients to learn more about notifications for that client.

Notification Type	What it Means	Which Mattermost Clients?
Icon badge (dot)	You have unread activity in at least 1 channel you’re a member of	Web, Desktop
Icon badge (number)	You have at least 1 unread message with an @mention, or a match to a keyword you’re watching	Web & Desktop & Mobile
Banner alert popups		Web & Desktop
Push notifications		Mobile
Alert sounds	You have at least 1 unread message with an @mention, a match to a keyword you’re watching, or replies to a thread you’re following	Web, Desktop, & Mobile

Email notifications#

By default, Mattermost notifications are sent to you via email for @mentions and direct messages when you are offline or away from Mattermost for more than 5 minutes.

You can disable email notifications by going to Settings > Notifications > Email notifications and changing Immediately to Never.

Note

Mattermost can group multiple email notifications together into a single email. If your Mattermost admin enables this feature, you’ll receive batches of notifications by email every 15 minutes, or as configured by your admin.

Missing notifications?#

Visit the Mattermost notifications Knowledge Base article for additional troubleshooting tips and tricks.