Manage your notifications
Mattermost notifies you of new activity in the following ways:
Badges: In Mattermost, badges show you when you have unread messages and threads.
Banner alerts: Pop-ups alert you to new activity.
Push notifications: Mobile app alert you to new activity when you’re on the go.
Sounds: Audible sounds alert you to new activity.
You can configure Mattermost to receive increase or decrease the number of notifications based on your preferences.
In a web browser or the desktop app, select the Settings icon located in the top right corner of the screen to manage your notification preferences.
On mobile, select the Settings icon and tap Notifications.
By default, you’re notified of all Mattermost activity in both a web browser and the desktop app with badges, banner alerts, and sounds. In supported web browsers, the tab’s favicon also notifies you of unread messages with an asterisk (*) and a count.
Too many notifications!
If that’s too many notifications, you can configure Mattermost to notify you for only mentions and direct messages. Select Desktop Notifications > Only for mentions and direct messages.
Disable web and desktop notifications altogether by selecting Desktop Notifications > Never.
You can change or disable the audible sound for notifications. Go to Desktop notifications > Notification sound, and choose a different sound or turn the sound off.
Incoming call sounds
Want to hear a sound when a Mattermost call starts? If your Mattermost admin enables this beta feature, you can choose the sound that plays when a call is started within a direct or group message you’re participating in by going to Desktop notifications > Notification sound for incoming calls.
You can disable incoming call sounds altogether if preferred.
By default, you’re notified of all Mattermost activity by email right away when you’re offline or away from Mattermost for more than 5 minutes.
Too many notifications!
Turn off email notifications altogether by selecting Email Notifications > Never.
Group email notifications in batches
Mattermost also supports the ability to group multiple email notifications together into a single email. If your Mattermost admin enables this feature, you’ll receive batches of notifications by email every 15 minutes, or as configured by your admin.
By default, you’re notified of all Mattermost activity in the mobile app when you’re away or offline for more than 5 minutes.
Too many notifications!
If that’s too many notifications, you can configure Mattermost to notify you for only mentions and direct messages. Select Mobile Push Notifications > For mentions and direct messages.
Only notify me when I’m offline
If you prefer to be notified of all activity, but only when you’re offline, select For all activity and then select Offline.
Turn off all mobile notifications by selecting Mobile Push Notifications > Never.
Not enough notifications
If you prefer to always be notified, regardless of your user status, select Mobile Push Notifications > Trigger push notifications when > Online, away or offline.
By default, you’re notified when you’re @mentioned in a message or a thread by your username or first name, or when a thread you’re following has a new response. For all other messages, the channel is highlighted to indicate unread messages.
You’re also notified when someone uses channel-wide mentions including @channel, @all, and @here.
Customize notification keywords
You can customize any additional non case-sensitive keywords to trigger notifications. For example, you can receive notifications for all messages and threads related to a specific topic, project name, or customer. Separate multiple keywords using commas or by pressing Tab, and use Backspace to manage keywords.
If Collapsed Reply Threads is disabled, you won’t be notified in reply threads unless you’re @mentioned. However, you can configure Mattermost to notify you when someone replies to a thread you started, or started or have participated in. Select Reply notifications to choose the option that works best for you. This setting is hidden when Collapsed Reply Threads is enabled.
Mattermost also supports the ability to automatically send custom replies to direct messages. If your Mattermost admin enables this experimental feature, you can go to Automatic Direct Message Replies to select Enable this feature and compose your message.
Enabling this feature also sets your status to Out of Office and disables all email and push notifications until you disable it.
You can set notification preferences at the channel level for every channel you’re a member of. You have 2 ways to access channel preferences:
Select the channel name, then select Notification Preferences.
Or select the View Info icon, and select Notification Preferences in the right pane.
All channels are unmuted by default. Using Mattermost in a web browser or the desktop app, mute a channel any time by selecting Mute Channel. Mute a direct message or group message by selecting Mute Conversation. You can unmute channels the same way by selecting Unmute Channel and Unmute Conversation.
Using the mobile app:
Tap the channel or conversation you want to mute.
Tap the More icon located in the top right corner of the app.
Unmute the channel or conversation by tapping Mute again.
Once a channel is muted:
Email, desktop, incoming call ring tones, and push notifications are disabled.
A mute icon displays next to the channel, direct message, or group message’s name.
The channel is dimmed in the channel sidebar, and isn’t bolded to indicate unread messages unless you’re @ mentioned directly.
Ignore channel-wide @mentions
By default, you’ll be notified every time someone on your team mentions an entire channel using @channel, @all, or @here.
When using Mattermost in a web browser or the desktop app, stop being notified for channel-wide @mentions, by selecting the Ignore mentions for @channel, @here and @all option. Mention notifications for channel-wide mentions are ignored, but the channel is marked as unread unless it’s muted.
Using the mobile app:
Tap the channel where you want to mute mention notifications.
Tap the More icon located in the top right corner of the app to access additional message options.
Tap View info.
Tap Ignore @channel, @here, @all to disable the option.
By default, your web and desktop notification preferences apply to all channels you’re a member of. You can customize notifications on a channel by channel basis if preferred by selecting Desktop notifications. Select (Default) options to revert back to your global preferences.
Mobile push notifications
By default, your mobile push notification preferences apply to all channels you’re a member of. You can customize notifications on a channel by channel basis if preferred by selecting Mobile push notifications. Select (Default) options to revert back to your global preferences.
Auto-follow all new threads in this channel
By default, you don’t automatically follow new conversation threads unless you start a thread or reply to a thread, follow a thread, or are @mentioned in a thread.
You can configure Mattermost to automatically follow every thread in a channel. When enabled, you can access all threads in the Threads view, and unfollow individual threads as you prefer.
Missing notifications? Visit our notifications knowledge base article for troubleshooting tips and tricks.