Purpose-Built Collaboration#

From large-scale logistics operations to critical infrastructure defense, organizations are under pressure to act faster, with fewer resources and greater operational complexity. But legacy chat platforms and multi-purpose messaging tools can’t keep pace with dynamic, high-stakes workflows. They lack the integration depth, security controls, and mission-specific configurability needed for real-time operational success.

Mattermost provides a purpose-built collaboration platform designed for technical, operational, and industrial teams. It brings people, tools, and workflows together in a secure, extensible environment—streamlining coordination, improving decision velocity, and increasing resilience. Whether coordinating a global logistics chain, managing operational technology (OT) in the field, or running a security operations center, Mattermost adapts to your environment—not the other way around.

Secure, Mission-Focused Collaboration to Enable Faster, Informed Decision-Making across Environments.

The following mission-ready collaboration capabilities are available:

Global Logistics Coordination#

Coordinating logistics across continents, agencies, and time zones requires a secure, unified platform that centralizes communications and aligns stakeholders.

Benefits

Enable real-time coordination across supply chains, procurement, and field units with channel-based messaging and playbook-driven workflows that standardize communication and reduce friction.
Connect systems across logistics networks by integrating ERP, fleet tracking, maintenance management, and transportation tools via webhooks, APIs, and plugins.
Preserve operational continuity during outages or disruptions using self-hosted deployments and high availability architecture that eliminate reliance on third-party cloud services.
Support multilingual coordination with localized UI options in 20+ languages to ensure inclusive collaboration across global teams.

Operational Technology and ICS Collaboration#

OT and field operations in energy, utilities, manufacturing, and transportation sectors demand secure, real-time communication across widely distributed assets and personnel. From remote substations and industrial facilities to on-site emergency repair teams, teams must coordinate without exposing sensitive control systems or violating compliance standards.

Mattermost enables secure collaboration across OT environments and field operations, even under disconnected, air-gapped, or constrained network conditions.

Benefits

Enable compliant, real-time OT communications across operational zones and facilities using secure, on-prem collaboration that keeps data within your control perimeter.
Support field teams with hardened mobile access using EMM-based app provisioning, biometric authentication, jailbreak detection, and ID-only push notifications—ensuring that only authorized, uncompromised devices can access operational data.
Integrate with industrial monitoring systems like SCADA, PI historians, and plant analytics using alert-driven webhook and plugin integrations that push system events to relevant mobile or desktop channels.
Ensure system and network isolation with air-gapped deployment support that allows full collaboration within OT enclaves and disconnected environments.
Prevent mobile data leakage via remote wipe capabilities and screenshot/screen recording prevention for mobile devices used in the field.

Technical Operational Command Centers#

Engineering, infrastructure, and security teams manage increasingly complex environments. Whether responding to incidents, deploying software, or monitoring infrastructure, they need customizable workspaces that reduce cognitive load and integrate the tools they trust.

Benefits

Accelerate decision-making and incident response using Collaborative Playbooks to automate workflows for triage, patching, code releases, and security alerts.
Customize your collaboration environment with theming, custom branding, and channel templates to mirror internal teams and operational domains.
Extend platform capabilities with slash commands, bots, and custom plugins that connect Mattermost to CI/CD systems, alerting frameworks, ticketing platforms, and internal tools.
Increase usability and team cohesion with custom emojis, shared terminology, and real-time messaging optimized for platform engineers, DevSecOps teams, and field service managers.

Get Started#

Talk to an Expert to create a secure, purpose-built collaboration environment aligned with your mission. Whether supporting distributed logistics, managing ICS environments, or running an operational command center, Mattermost adapts to your workflows—so your teams can move faster, respond smarter, and deliver with confidence.