Custom terms of service#

plans-img Available on Enterprise plans

deployment-img Cloud and self-hosted deployments

Also available in legacy Mattermost Enterprise Edition E20

System Admins can outline custom Terms of Service for their team members to accept before they can access Mattermost on web, desktop, or mobile.

Configuring terms of service#

To enable custom terms of service:

  1. Go to System Console > Compliance > Custom Terms of Service.

  2. Set Enable Custom Terms of Service to true.

  3. Set Custom Terms of Service Text which contains your terms. Markdown formatting is supported, including lists, headings, and bolding.

  4. Set Re-Acceptance Period to configure the number of days before Terms of Service acceptance expires, and when the terms must be re-accepted. Set to 0 if you don’t want your terms to expire.

  5. Select Save.

Once saved, all users must accept the terms of service by clicking I Agree next time they log in, or on the next page refresh. If they do not accept, they will be logged out.


If you make an update to your Terms of Service, make sure to update your terms of service link at System Console > Site Configuration > Customization > Terms of Service link. This link is presented to all users when they log in, and it’s easily accessible to end users after accepting the terms.

Frequently asked questions#

What happens if I update my terms of service text?#

There will be no impact to your end users. Users will simply be required to accept the new terms on next login or page refresh.

What happens if a user doesn’t accept the terms of service?#

Users won’t be able to log in if they don’t accept the Terms of Service.

How do I know if my users accepted the terms of service?#

Each time a user agrees to the terms of service, the agreement is recorded in the database:

  • A new field AcceptedServiceTermsId in the Users table indicates the most recent terms of service the user has accepted.

  • Each time a user accepts the terms, the action is recorded in the Audits table, containing the username, timestamp of acceptance, and other relevant information.

Why isn’t this feature in Team Edition for GDPR compliance?#

Terms of service is presented to users on login and account creation, and available to users at all times in the link available by going to System Console > Site Configuration > Customization.

This feature is intended to meet compliance requirements for large Enterprise companies.