Custom terms of service#

Also available in legacy Mattermost Enterprise Edition E20

Increase clarity on legal Mattermost expectations for internal employees and guests with the ability to set custom Terms of Service (“ToS”) agreements and re-acceptable periods.

Configuring terms of service#

To enable custom terms of service:

Go to System Console > Compliance > Custom Terms of Service.
Set Enable Custom Terms of Service to true.
Set Custom Terms of Service Text which contains your terms. Markdown formatting is supported, including lists, headings, and bolding.
Set Re-Acceptance Period to configure the number of days before Terms of Service acceptance expires, and when the terms must be re-accepted. Set to 0 if you don’t want your terms to expire.
Select Save.

Once saved, all users must accept the terms of service by clicking I Agree next time they log in, or on the next page refresh. If they do not accept, they will be logged out.

Note

If you make an update to your Terms of Service, make sure to update your terms of service link at System Console > Site Configuration > Customization > Terms of Service link. This link is presented to all users when they log in, and it’s easily accessible to end users after accepting the terms.

Frequently asked questions#

What happens if I update my terms of service text?#

There will be no impact to your end users. Users will simply be required to accept the new terms on next login or page refresh.

What happens if a user doesn’t accept the terms of service?#

Users won’t be able to log in if they don’t accept the Terms of Service.

How do I know if my users accepted the terms of service?#

Each time a user agrees to the terms of service, the agreement is recorded in the database:

A new field AcceptedServiceTermsId in the Users table indicates the most recent terms of service the user has accepted.
Each time a user accepts the terms, the action is recorded in the Audits table, containing the username, timestamp of acceptance, and other relevant information.